Thứ Bảy, 27 tháng 5, 2023

Talking about Shopping online


Warm-up Questions: 

  1. Have you ever bought something online? What did you buy?

  2. What are some advantages of shopping online compared to shopping in physical stores?

  3. Do you prefer shopping online or going to physical stores? Why?

  4. What are some popular online shopping websites or apps that you know?

  5. How do you usually pay for your online purchases? Credit card, debit card, or other methods?

  6. Have you ever experienced any difficulties or challenges while shopping online? If so, what were they?

  7. Do you think online shopping has made your life easier? Why or why not?

  8. What precautions do you take to ensure the safety and security of your online transactions?

  9. How do you decide which online seller or retailer to buy from? Do you read reviews or compare prices?

  10. Can you think of a time when you received a great deal or discount while shopping online? What was it?


Aisle /aɪl/ - (noun) - Example: I found the product I needed in the grocery store's baking aisle.

Bargain /ˈbɑːrɡɪn/ - (noun) - Example: I got a great bargain on these shoes during the online sale.

Cart /kɑːrt/ - (noun) - Example: I added all the items to my cart before proceeding to checkout.

Checkout /ˈtʃekaʊt/ - (noun) - Example: I completed the purchase by going through the online checkout process.

Delivery /dɪˈlɪvəri/ - (noun) - Example: The package was scheduled for delivery on Monday.

Discount /ˈdɪskaʊnt/ - (noun) - Example: I received a 20% discount on my online order.

E-commerce /ˈiːˌkɒmɜːrs/ - (noun) - Example: The growth of e-commerce has revolutionized the retail industry.

Feedback /ˈfiːdbæk/ - (noun) - Example: Customers can provide feedback on their shopping experience.

Guarantee /ˌɡærənˈtiː/ - (noun) - Example: The product came with a one-year guarantee against defects.

Invoice /ˈɪnvɔɪs/ - (noun) - Example: Please check the invoice for the total amount due.

Jewelry /ˈdʒuːəlri/ - (noun) - Example: She bought a beautiful necklace from the online jewelry store.

Knockoff /ˈnɒkɒf/ - (noun) - Example: Be cautious of buying knockoff designer items online.

Loyalty /ˈlɔɪəlti/ - (noun) - Example: The store rewarded her loyalty with exclusive discounts.

Merchandise /ˈmɜːrtʃəndaɪz/ - (noun) - Example: The online store offers a wide range of merchandise.

Navigate /ˈnævɪɡeɪt/ - (verb) - Example: She easily navigated the website to find the desired product.

Online /ˈɒnlaɪn/ - (adjective) - Example: I prefer shopping online for its convenience

Payment /ˈpeɪmənt/ - (noun) - Example: The payment can be made using various methods.

Quantity /ˈkwɒntɪti/ - (noun) - Example: I need to order a large quantity of office supplies.

Review /rɪˈvjuː/ - (noun) - Example: I read a positive review before making my purchase

Sale /seɪl/ - (noun) - Example: There's a big sale happening on the online store.

Transaction /trænˈzækʃən/ - (noun) - Example: The transaction was processed securely through


Upcoming /ʌpˈkʌmɪŋ/ - (adjective) - Example: Stay tuned for the upcoming online promotions.

Virtual /ˈvɜːrtʃuəl/ - (adjective) - Example: The virtual shopping experience was engaging and immersive.

Warranty /ˈwɔːrənti/ - (noun) - Example: The product comes with a two-year warranty against defects.

Affiliate /əˈfɪliət/ - (noun) - Example: He earns a commission as an affiliate marketer.

Availability /əˌveɪləˈbɪləti/ - (noun) - Example: Check the availability of the item before placing an order.

Browse /braʊz/ - (verb) - Example: I like to browse different websites to compare prices.

Cancellation /ˌkænsəˈleɪʃən/ - (noun) - Example: The customer requested a cancellation of their order.

Customer /ˈkʌstəmər/ - (noun) - Example: The online store values its customers' satisfaction.

Digital /ˈdɪdʒɪtl/ - (adjective) - Example: The digital payment system is secure and efficient.

Exchange /ɪksˈtʃeɪndʒ/ - (verb) - Example: She exchanged the item for a different size.

Filter /ˈfɪltər/ - (verb) - Example: Use the filter option to narrow down your search results.

Gift /ɡɪft/ - (noun) - Example: He received a thoughtful gift from the online store.

Hassle-free /ˈhæsəlfriː/ - (adjective) - Example: The online shopping experience was hassle-free.

Inventory /ˈɪnvəntɔːri/ - (noun) - Example: The online store maintains a large inventory of products.

Keyword /ˈkiːwɜːrd/ - (noun) - Example: Use relevant keywords to search for specific products.

Logistics /ləˈdʒɪstɪks/ - (noun) - Example: The company handles the logistics of shipping and delivery.

Mobile /ˈmoʊbaɪl/ - (adjective) - Example: The mobile app allows for convenient shopping on the go.

Navigation /ˌnævɪˈɡeɪʃən/ - (noun) - Example: The website has easy navigation for a smooth shopping experience.

Offer /ˈɒfər/ - (verb) - Example: The online store offers a wide range of products.

Password /ˈpæswɜːrd/ - (noun) - Example: Keep your password secure to protect your online account

Promotion /prəˈmoʊʃən/ - (noun) - Example: Take advantage of the current promotion for discounted


Refund /rɪˈfʌnd/ - (noun) - Example: She received a refund for the returned item.

Secure /sɪˈkjʊər/ - (adjective) - Example: The website uses secure encryption to protect customer information.

Shipping /ˈʃɪpɪŋ/ - (noun) - Example: The online store provides free shipping on orders over $50.

Size /saɪz/ - (noun) - Example: Make sure to select the correct size before placing your order.

Tracking /ˈtrækɪŋ/ - (noun) - Example: You can track the status of your shipment using the tracking number.

User-friendly /ˈjuːzərˌfrɛndli/ - (adjective) - Example: The website is designed to be user-friendly and intuitive.

Variety /vəˈraɪəti/ - (noun) - Example: The online store offers a wide variety of products to choose from.

Wishlist /ˈwɪʃlɪst/ - (noun) - Example: Add your desired items to the wishlist for future reference.

Account /əˈkaʊnt/ - (noun) - Example: Create an account to access personalized shopping features.

Authentication /ɔːˌθɛntɪˈkeɪʃən/ - (noun) - Example: Two-factor authentication adds an extra layer of security.

Browser /ˈbraʊzər/ - (noun) - Example: Clear your browser cache for better website performance.

Comparison /kəmˈpærɪsn/ - (noun) - Example: I did a comparison of prices before making a purchase.

Confirmation /ˌkɒnfərˈmeɪʃən/ - (noun) - Example: I received a confirmation email for my order.

Coupon /ˈkuːpɒn/ - (noun) - Example: Use the coupon code to get a discount on your purchase.

Digital wallet /ˈdɪdʒɪtl ˈwɔlɪt/ - (noun) - Example: Pay using your digital wallet for a quick and secure transaction.

Expiration /ˌɛkspɪˈreɪʃən/ - (noun) - Example: Check the expiration date before using the coupon code

Helpdesk /ˈhɛlpˌdɛsk/ - (noun) - Example: Contact the helpdesk for any assistance with your online


In-stock /ɪn stɒk/ - (adjective) - Example: The item is currently in-stock and available for purchase.

Login /ˈlɔɡɪn/ - (verb) - Example: Enter your username and password to log in to your account.

Order /ˈɔːrdər/ - (noun) - Example: I placed an order for the items I needed.

Price /praɪs/ - (noun) - Example: The price of the product is listed on the website.

Receipt /rɪˈsiːt/ - (noun) - Example: Keep the receipt as proof of purchase.

Return /rɪˈtɜːrn/ - (verb) - Example: If you're not satisfied, you can return the product for a refund.


  1. Window shopping - The act of looking at items in stores or online without the intention of buying anything. It's like browsing through a store's window display without making a purchase.

  2. Shop till you drop - To shop excessively or until one is physically exhausted. This idiom suggests shopping with great enthusiasm and without limits.

  3. One-click shopping - Refers to a convenient and quick way of making online purchases. It implies that with just a single click, the buying process is completed.

  4. Add to cart - This idiom is often used in online shopping to indicate selecting an item and adding it to the virtual shopping cart or basket before proceeding to checkout.

  5. Impulse buy - An unplanned or spontaneous purchase made without much thought or consideration. It refers to buying something on a whim.

  6. Bargain hunt - The act of searching for or seeking out good deals, discounts, or low-priced items. It implies actively looking for the best possible prices while shopping online.

  7. Shopaholic - Someone who is addicted to shopping and has an uncontrollable desire to make frequent purchases. It describes a person who has an excessive and compulsive shopping habit.

  8. Online shopping spree - A period of intense and indulgent online shopping. It suggests a time when someone makes multiple purchases in quick succession.

  9. Click and collect - A service offered by retailers where customers can buy items online and then collect them from a physical store. It combines the convenience of online shopping with the option of in-store pickup.

  10. Shop around - To visit multiple stores or websites to compare prices and quality before making a purchase. It suggests exploring different options to find the best deal or value.


Part 1:

  1. Do you like shopping online? Why or why not?

  2. How often do you shop online? What types of items do you usually buy?

  3. What are the advantages of online shopping compared to shopping in physical stores?

  4. Are there any disadvantages or risks associated with online shopping?

  5. How do you ensure the security of your online transactions when shopping online?

Part 2 (Cue Card): Describe a memorable experience you had while shopping online. 

Please say:

  • What did you buy and why?

  • How did you find the shopping experience?

  • Was there anything unexpected or remarkable about the process?

  • Would you recommend online shopping based on this experience? Why or why not?

Part 3:

  1. How has online shopping changed consumer behavior?

  2. What impact does online shopping have on traditional brick-and-mortar stores?

  3. Do you think online shopping will completely replace physical stores in the future? Why or why not?

  4. What are some factors that influence people's decision to shop online or in physical stores?

  5. How has online shopping affected the job market and employment opportunities in the retail sector?

Useful phrases 

Expressing personal preferences:

  • "I am quite fond of shopping online due to..."

  • "In my opinion, online shopping offers several advantages such as..."

  • "I have a preference for online shopping because..."

Discussing frequency and types of online shopping:

  • "I engage in online shopping on a regular basis, approximately..."

  • "I usually shop online for a variety of items, including..."

  • "When it comes to online shopping, I find myself frequently purchasing..."

Describing the advantages of online shopping:

  • "One of the main benefits of online shopping is the convenience it offers..."

  • "Online shopping provides a wide range of choices and options that may not be available in physical stores..."

  • "A major advantage of online shopping is the ability to compare prices and find the best deals..."

Highlighting disadvantages or risks:

  • "However, online shopping does have certain disadvantages, such as..."

  • "One potential risk associated with online shopping is the security of personal and financial information..."

  • "There have been instances where individuals have received products that do not match the descriptions provided online..."

Discussing security measures:

  • "To ensure the security of my online transactions, I make sure to..."

  • "I always use secure payment methods, such as..."

  • "It's important to look for websites that have secure encryption and trusted payment gateways..."

Describing a memorable online shopping experience:

  • "One memorable online shopping experience I had was when I purchased..."

  • "The shopping experience was seamless, with user-friendly navigation and..."

  • "What made it remarkable was the exceptional customer service I received..."

Expressing recommendations:

  • "Based on this experience, I would highly recommend online shopping because..."

  • "I believe online shopping can be a great option, especially for individuals who value convenience and..."

  • "However, it's important to exercise caution and choose reputable online sellers."

Discussing the impact of online shopping:

  • "Online shopping has significantly altered consumer behavior..."

  • "Traditional brick-and-mortar stores are facing challenges due to the rise in online shopping..."

  • "While online shopping is growing in popularity, I do not believe it will completely replace physical stores..."

Considering factors influencing shopping decisions:

  • "Several factors influence people's decision to shop online or in physical stores, such as..."

  • "Convenience, price, and product availability are often key considerations when deciding between online and offline shopping..."

  • "Individual preferences and shopping habits also play a role in the decision-making process..."

Discussing the impact on the job market:

  • "The growth of online shopping has had a significant impact on the job market, particularly in the retail sector..."

  • "With the shift towards online shopping, there has been a decrease in the demand for traditional retail jobs..."

  • "However, online shopping has also created new employment opportunities in areas such as logistics and digital marketing..."


  1. Have you ever experienced any difficulties with online payment methods? If so, what happened?

  2. What are the advantages of using digital wallets for online transactions?

  3. How often do you utilize discount codes or coupons when shopping online?

  4. Have you ever encountered any security breaches while shopping online?

  5. What precautions do you take to ensure secure transactions when shopping online?

  6. Have you ever been tempted by impulse buys while browsing an online store?

  7. How do you usually track the shipment of your online purchases?

  8. What factors do you consider when deciding which online retailer to buy from?

  9. Have you ever had to return a product that didn't match its description online?

  10. What are some strategies you use to compare prices when shopping online?

  11. How do you navigate through various categories and filters when searching for a specific product online?

  12. What is your experience with customer reviews and how do they influence your purchasing decisions?

  13. Have you ever encountered any out-of-stock items while shopping online?

  14. How important is it for an online store to have a user-friendly website?

  15. Do you usually make purchases from trusted and reputable online sellers?

  16. What are some challenges that online sellers face in terms of inventory management?

  17. How has online shopping impacted the retail industry as a whole?

  18. Have you ever used click and collect services for online purchases? How was your experience?

  19. What are some advantages of one-click shopping compared to traditional checkout processes?

  20. How do you ensure that the size of the product you order online will fit you correctly?

  21. Have you ever encountered any shipping delays while waiting for an online purchase to arrive?

  22. How important is it for an online store to provide a clear and detailed product description?

  23. Do you think digital marketing techniques influence your online shopping behavior? How so?

  24. Have you ever received a damaged product during the shipping process? How was it resolved?

  25. How has the variety of products available online influenced your purchasing decisions?

  26. Do you think two-factor authentication is necessary for online shopping accounts? Why or why not?

  27. What are some factors that contribute to a positive online shopping experience for you?

  28. Have you ever made a wishlist of items you want to purchase in the future?

  29. How do you navigate through different categories and subcategories when searching for a product online?

  30. What are some precautions you take to avoid online scams and frauds?

  31. How important is it for an online store to offer free shipping on orders?

  32. Have you ever encountered any difficulties while logging in to your online shopping account?

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